AnswerDefinitely yes. Price is dependent on quantity. You can submit the exact amount via the page of BULK ORDER QUOTE. We are More than happy to give you the best price.

AnswerYes, We pride ourselves on providing high-quality service and an extensive range of reliable products that meet the highest safety standards.

Answer

The goal of Star Sparky is to provide you with immediate and effective quality service.

Please feel free to contact us, and we will do our best to help you with any account, shop, or purchasing issues over chat, phone, or email.

Address
Star Sparky Direct
5/11 Eileen St,
Underwood QLD 4119

Trading hour
Monday - Friday: 8:30am - 5:30pm AEST
Saturday - Sunday: CLOSED

support@starsparky.com.au
1300 996 996 (8:00am - 4:30pm AEST Monday to Friday)

Please note: If you have any emergency, please do not email us instead call our customer service team on 1300 996 996.

Answer

Yes, Star Sparky Direct Pty Ltd (ACN 625 152 703) is a 100% Australian owned company.

Answer

Once an order is received, you will receive an order confirmation email to the address you entered.
Note: if you have not received an email - it is due to one of two things.

  1. You entered your email address incorrectly (contact us).
  2. The email has gone to your spam or junk folder.

If you placed an order with an incorrect shipping address, first check that your order hasn't shipped yet:
  1. OnΒ starsparky.com.au, click theΒ Your AccountΒ icon.
  2. ClickΒ Orders.
  3. You'll see eitherΒ ShippedorΒ Not Shipped:
If your item isΒ Not ShippedΒ yet, you can update your address on order or cancel your order. You can then re-order the items with the correct shipping address. However, If you are canceling a confirmed order, we will charge a 10% handling fee of your total purchased amount.
If your item isΒ Shipped, you can also contact the shipping service to see if they can reroute the order.
If your package is missing, most shipping services require that the sender open a claim. If this is the case, you may need to ask us to assist you (Contact us).

Answer

We accept payment in the following ways:
Credit Card/PayPal/AfterPay/Zip pay
If you choose to pay by Credit Card, Star SparkyΒ will notΒ charge any credit card fees.

Fees charged by other payment methods are subject to the policy of the third party. Star SparkyΒ will not chargeΒ any additional fees.

Answer

To purchase an item onΒ starsparky.com.au:

  1. Find an item you want to buy onΒ starsparky.com.au.
  2. Choose the options you want for that item, if applicable.
  3. ClickΒ Add to cart.
  4. ClickΒ Checkout.
  5. If you're signed into your Star sparky account, confirm your shipping address and payment details. ClickΒ Proceed to Checkout.
  6. If you did not have Star Sparky account, please take these steps:
    • Fill in your shipping and payment details underΒ Billing Details.
    • Review your order to check that your information and request are correct.
    • Choose your preferred payment method underΒ Payment Methods.
    • ClickΒ Place Order.
  7. Enter your payment information and clickΒ Confirm and Pay.
  8. Complete the purchase.

Answer

Please feel free toΒ contact us. We will try our best to provide you with a perfect solution.

    Answer

    We will always endeavour to have your click and collect order ready withinΒ 30 Minutes, with larger orders we may not always be able to fulfil within this time-frame.

    For Midea Appliances:
    Pickup address is Unit 3/58-62 Compton Rd, Woodridge QLD 4114.
    We are open from 9:30 am to 5:30 pm AEST Monday to Sunday.
    For Electrical Accessories & LED Lights:
    Pickup address is 5/11 Eileen St, Underwood QLD 4119.
    We are open from 8:30 am to 4:30 pm AEST Monday to Friday. We are closed on weekend and Queensland public holidays.

    Answer

    WE STRICTLY DO NOT DELIVER TO PO BOX/PARCEL LOCKER.
    Order will be canceled if a PO Box/Parcel Locker Address is provided.

    Answer

    Yes, we offer local pickup.
    For Midea product:
    Pickup address is Unit 3/58-62 Compton Rd, Woodridge QLD 4114.
    We are open from 9:30 am to 5:30 pm AEST Monday to Sunday.
    For other product:
    Pickup address is 5/11 Eileen St, Underwood QLD 4119.
    We are open from 9:30 am to 5:30 pm AEST Monday to Friday. We are closed on Saturday/Sundays and public holidays.

    Answer

    If you moved and forgot to update your account or misspelt the address, you can change to the correct address for your order before it's shipped.

    Answer

    We guarantee that orders placed before 11 am will be dispatched the same day, exclude weekends.

    Answer

    Please refer to Return/Refund Policy

    Answer

    Starsparky shipping takes pride in the packaging and shipping of products, but if your product is damaged during shipping. PleaseΒ contact usΒ within three days of receipt of the product with your order information. We will offer a satisfactory solution.

    Answer

    This warranty applies only to the original product and does not replace it.

    Answer

    No, if the warranty is offered, this is non-transferable, even on bulk lots. If the item(s) are being purchased by yourself, any warranty claims must come directly from you. We are unable to make any exceptions.

    Answer MIDEA AIR CONDITIONING: With aΒ 5 years'Β manufacturer warranty.

    MIDEA COOKTOP: With aΒ 3 years'Β manufacturer warranty.

    MIDEA RANGEHOOD: With aΒ 3 years'Β manufacturer warranty.

    MIDEA OVEN: With aΒ 3 years'Β manufacturer warranty.

    MIDEA DISHWASHER: With aΒ 3 years'Β manufacturer warranty.
    (10 years'Β motor guarantee forΒ MDWF2SS/ MDWDDSS.)

    MIDEA MINI DISHWASHER: with aΒ 3 years'Β manufacturer warranty.

    MIDEA MICROWAVE & SMALL APPLIANCES: with aΒ 1 years'Β manufacturer warranty.

    *Warranty is valid within Australia only.
    Answer

    Please refer to the warranty period for details. We will provide services according to the warranty period.

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